We are Seedsman.
Our registered place of business is: 
In terms of the Protection of Personal Information Act No. 4 of 2013 (“POPIA”), we are the Responsible Party.  

We are dedicated to ensuring the protection and privacy of our customers and visitors to our websites. We understand and adhere to POPIA and other applicable data protection laws. Below we set out how we collect, process, protect, and store the Personal Information of our customers and visitors to our websites, who are the data subjects to which this Privacy Notice applies.  

The type of Personal Information we collect and process about you depends on the nature of our business relationship with you. A comprehensive list of what Personal Data we collect and process about our customers and website visitors is as follows: 
full name 
address  
e-mail address  
phone number 
age 
payment details 
IP address 
non-personal browsing habits and click patterns 
information about your usage of our website, such as pages visited, products viewed, products put in your shopping cart and purchased, your purchase order history etc. 
information you create as part of your interactions with our website or correspondence with us, such as your responses to surveys, polls, or emails to us 
any queries or calls you log with our customer services or sales department. 
We only collect your Personal Information directly from you as the data subject.  
The Personal Information we collect from you is mandatory because we either require this information to supply our services to you or to comply with our regulatory obligations. When we collect personal information from you that is not mandatory, we collect information from you that we have a genuine purpose and legal justification to do so in terms of POPIA. If you select not to provide us with the information we require from you, it may prevent us from supplying specific services to you for example. For example, if you do not provide us with your physical address, we would be hindered from supplying our goods to you at your physical address.  
For example, you may browse our website without any Personal Information being collected from you. However, to enjoy an easier browsing and shopping experience, we offer you the ability to register an account with us. Additionally, you do not have to have an account to purchase goods from us. When you add items to your cart, a file is created on our server which stores details of your purchases. This file is linked uniquely to your browsing session and cannot be viewed by anyone else.  

We process your Personal Information for one of the following reasons: 
To create your account. 
To process and deliver your orders. 
To process any refunds, cancellations or customer queries and maintain our relationship with you. 
When you contact us through our website, email, social media, or telephone, we use the information we collect to reply to, investigate, and resolve your query, complaint, or request. 
For internal record-keeping, accounting, financial and other purposes required for the running of our business. 
To improve our products and services. 
To periodically send promotional emails about new products, special offers or other information that we think you may find interesting using the email address that you have provided. 
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. 
We may use the information to customise the website according to your interests. 
When we collect and process your Personal Data using first-party and third-party cookies as explained in our Cookies Notice.   
As may be necessary to comply with our regulatory obligations or legal proceedings.  
We may share your Personal Information with the following recipients/categories of recipients as an essential part of being able to provide our services and deliver our products to you: 
Payment Gateway partners 
Search Engine Optimisation Partners 
Warehouse service providers and courier companies 
Our Spanish and UK companies 
Cloud Services and other online platform service providers 
Google Analytics 
User and website analytics services providers 
With companies who provide us with services to run our website and business (e.g. Tax, Accounting, IT maintenance, etc.)  
Regulatory authorities or legal entities in connection with legal proceedings if required by law.  
Under the POPIA the lawful bases we rely on for processing this information are: 
Your consent. You can withdraw your consent at any time. You can do this by contacting [email protected].  
We have a contractual obligation. 
We have a legal obligation (Some legislation which affects why your Personal Information is collected, processed, or retained includes the Companies Act 71 of 2008, Consumer Protection Act 68 of 2008, Electronic Communications and Transactions Act 25 of 2002, National Credit Act 34 of 2005, Income Tax Act 58 of 1962 and the Prescription Act 68 of 1969).  
It is in our or your legitimate interest to do so.  

You may choose to restrict the collection or use of your personal information in the following ways in relation to direct marketing: 
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes; and  
- if you have previously agreed to us using your Personal Information for direct marketing purposes, you may change your mind at any time by contacting us. 
We will not sell, distribute, or lease your Personal Information to third parties unless we have your permission or are required by law to do so. We may use your Personal Information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. 

We are a global business with operations in South Africa, the UK, and the EU/EEA and we use suppliers located in different countries around the world. Therefore, we may transfer your Personal Information cross-border, including to trusted third parties. Such transfers will be subject to legal safeguards, including agreements with measures substantially similar to those prescribed under POPIA to ensure the security and confidentiality of your data. Please contact us if you would like further information about how we protect your transferred Personal Data.  

We are committed to ensuring that your Personal Information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Please note that all sensitive data is transmitted via an industry-standard 128-bit secure socket layer connection. We do not store your payment details.  

If your Personal Information is compromised, we will immediately notify you and guide you on additional measures to take to prevent further unauthorised access or disclosure. 
We will only keep your Personal Information for as long as is necessary for the process for which it was processed or for as long as we have a legal or business reason that requires us to, which generally means as long as you retain an active user profile on our website or as required by our legal, regulatory or contractual obligations (typically for a period of up to six years). Please note generally if your user profile has been inactive for 18 months or longer, we will close your user profile, however, we have legal and regulatory obligations to retain your Personal Information for a specific period after we have closed your user profile. We only retain the minimum Personal Information we must for our legal and regulatory obligations and do not use it for any other purposes. 

Under POPIA and applicable Data Protection laws, you have rights including: 
You have the right to ask us to confirm what Personal Information we have about you and how we process your Personal Information, to request copies of your Personal Information from us, or to request which third parties we share your Personal Information with. 
You have the right to request that we correct or update any incorrect or incomplete Personal Information held by us or to request the deletion or destruction of your personal information if we no longer have a lawful reason to have, use, or store it. 
You have the right to object to our processing of your Personal Information in certain circumstances or to request that we restrict our use of your Personal Information.  
You have the right to opt out of any direct marketing we send you.  
Please contact us at [email protected] if you wish to make a request. Please note that a fee may apply for access requests, and we may require additional information to verify your identity.  

If you have any concerns about our use of your Personal Information, you can make a complaint to us at [email protected]. 
You can also complain to the Information Regulator if you are unhappy with how we have used your Personal Information. 
You can lodge a complaint with the Information Regulator via the Information Regulator’s website and send it to [email protected].  

We will notify you of changes to this Privacy Notice by posting updates on our website. We encourage you to review the updated Privacy Notice periodically. 
Policy last reviewed and updated on 10th June 2024.