Frequently Asked Questions
General Frequently Asked Questions
How many seeds are in my packet of seeds?
The product pages all clearly state how many seeds are in the packets.
Do you offer discounts on large orders?
Yes, please see our promotions page for discounts of up to 20% on every order, depending on your total spend. Matt & Gordon also often send out discounts in our newsletters. Make sure you sign up to these so you don't miss out.
We also sell a number of bulk seeds which are best value for money if you are looking to purchase a large amount of stock.
How do we know that you are a legitimate company? Will we receive what we have paid for? Do you have a shop, warehouse or a place where we can visit?
Tom, the founder of Seedsman and owner of this website has been trading since 2003. There are countless testimonials as to the service we offer and the quality of our products all over the internet.
We are a web-based and mail order company so we do not take visitors to our offices but we are easily contactable through the contact pages of this site. Generally, if you contact us during working hours you should receive a reply within half an hour.
Can I order from my country?
Yes, we ship to every country in the world but we strongly recommend you check your country and state laws to ensure that you can legally purchase the products we sell. All products sold on the website are legal for sale in the UK and Europe.
We cannot be held responsible for persons who choose to act in conflict with their national laws and we do not encourage anyone to do so.
Are cannabis / marijuana seeds legal to grow? If not why do you sell them?
In the UK and Europe, it is legal to own, buy and sell cannabis seeds but it is illegal to germinate and cultivate them under national drug laws. Each country has its own drug laws which are constantly changing, so we suggest that ours customers research, to ensure they are not in violation of any national law.
Our seeds are sold as genetic preservation souvenirs to help protect the cannabis gene pool for future use and research. Where cannabis cultivation is illegal we suggest storage of seeds until changes to laws. The seeds we sell are only suggested for germination in countries where it is legal to do so.
Using Our Website
Customers Get Rewarded
Become a customer and earn loyalty points and rewards.
Confidential & Private
Shop securely - your information is never shared with anyone.
Easy To Use
Shop easily on desktop, mobile or tablet.
Do I need to register an account?
No, but it is better if you do. Seedsman rewards its loyal customers above all others. Get special rewards, discounts and offers when you become a customer on our website.
Is my personal information kept confidential?
Yes, of course! We do not hold any personal information about you except for the purpose of processing your orders.
If you prefer to Pay By Bitcoin, which is an anonymous payment option then please see the following link for a simple step by step guide video of how to use this.
How do I order?
Ordering on Seedsman is very easy. You can order through our website by adding the seeds you want to buy into your basket and checking out. We also recommend using our strain finder or our buying guides if you are struggle to choose your seeds. In addition to this we recommend going by customers reviews of each strain.
You can also call Ellie or Ruth on our customer service team and they can assist you in ordering on +44 (0) 1451 844855 (Monday to Friday, 9am - 6pm GMT) or contact us via our support center.
How do I view, reorder or track my previous order?
If you have registered for a customer account you should log into your account and head over to your account center. Here you are able to do everything needed to reorder, track, view or cancel your order.
Can you stock a seed I am looking for?
Most of the time yes. Seedsman currently have over 2000 variations of cannabis on our site, if you would like something we don't have you can request this strain be added and we will pass this onto Chelsea or Henry in our buying team. We cannot promise to add every strain but we value customers input very highly. We suggest using our strain finder to help find strains of similar genetics or characteristics.
Can you add a feature to your site or improve something I don't like?
Yes, our website manager Gordon would be happy to take any improvements on board and we are always developing our website for customers. If you have spotted something broken or not working as you think it should please let him know immediately.
Payment Frequently Asked Questions
We Accept Bitcoin
Pay for Cannabis Seeds anonymously.
Secure Card Payments
Pay securely and with confidence using your credit card.
Earn discounts depending on what you spend.
What is the safest way of paying?
Bitcoin is the safest and most secure way to pay (instructions can be found here).
Can I pay by PayPal?
No, we do not offer payments by PayPal at this time.
Can I use a pre-paid visa card?
Yes, we currently take payments with pre-paid visa cards.
I can’t pay/I want to change my payment type?
If you are having problems paying for your order, or wish to change your payment method please our contact us.
I paid by Bank Transfer why have you not taken my payment?
You will need to instruct your Bank to make the Transfer to our account - online or at your nearest branch.
What payment methods and currencies do you accept?
Our accepted methods of payments are: Bank Transfer, Bitcoin, Cash and Credit & Debit Cards.
You can select which currency you would like to pay with on the top right corner of our website. If we require payment via a different currency (normally Euros when paying by card), we will tell you the amount and currency in the final step of checkout.
What will show on my Bank statement?
We use a number of different payment systems on our website. You will be informed of what the transaction will appear as on your bank statement, once the payment has been completed and you have received a confirmation email.
Why was my order Declined/Bad Gateway?
If you receive this error please call our offices on +44 (0) 1451 844855 (Monday to Friday, 9am - 6pm GMT) or contact us via our support center.
Shipping Frequently Asked Questions
We Ship Worldwide
We ship to every country in the world.
Every package is packed discretely by our expert team.
We offer a range of fully tracked services.
What will my order look like? Will it be discreet?
All orders are sent discreetly and checked by Ellie or Ruth. No paperwork will be sent with packages outside of the UK.
How much is shipping?
All delivery costs are worked out during the order process. The cost of delivery is dependent on the weight of your order and the country that your order is being shipped to.
We frequently offer free shipping to certain countries so make sure to check out our Promotions Page.
Can I choose my stealth product?
No. You can opt for a Stealth Product, Remove or Keep Breeder's Packaging during the Checkout process. We offer this for European and International Countries.
How will I know which seeds are which?
We may feel the need to remove your seeds from their breeders packaging for a number of reasons. If we do this, we will put each seed into its own bag and clearly mark it with the strain name.
I paid for KEEP PACKING and some seeds have been removed?
Due to your location, we had to repackage the seeds to ensure their protection and safe arrival.
Do you ship to my country?
Yes, we ship to every country in the world but we strongly recommend you check your country and state laws to check that you can legally purchase the products we sell. All products sold on the website are legal for sale in the UK and Europe.
We cannot be held responsible for persons who choose to act in conflict with their national laws and we do not encourage anyone to do so.
What happens if I remove the stealth product when I place my order and then the order goes missing in transit?
When a stealth product is removed from the order you waive all rights to have seeds reshipped, if for any reason they go missing in transit.
Are postage costs included in the price of products?
No, you will be charged for postage separately and according to what you are ordering and where you are having your order sent to. Please see the Shipping Page for more information.
How long will it take to arrive?
In most cases, your order will be sent within 1-3 days of confirmation. If there are issues with your order, we will contact you immediately. During busy periods, please check our Support Center to find out if there are any delays before contacting us.
Generally UK orders are received within 1-3 working days. Orders to Europe are received within 3-14 workings days and orders to the rest of the world within 7-25 workings days. We would appreciate your patience when waiting for orders so please only get in touch if your order is getting towards the end of these times or if it has passed. We will then do our best to help.
What will my package look like?
All orders are sent discreetly.
When you order from us, our packaging team will carefully decide whether it should be sent in a plain, protective envelope, a DVD case for added protection or something else for longer deliveries.
Can I track my order?
Yes, if your order was shipped with a tracked service, you will receive your tracking reference number with your despatch confirmation e-mail. This is also available when you log into your account center.
Can't find your tracking number? When you place an order, you will receive a confirmation e-mail containing your order number and confirmation of your ordered items. If you have any queries about your order, please quote your order number when contacting us. We will send you another e-mail containing your tracking reference, once your order has been dispatched.
What happens if I give an incorrect address?
If you give us an incorrect address you will need to contact us immediately so we can cancel your order. If your order has already been sent we cannot be held responsible for its whereabouts. If it is returned to our Office, we will contact you to re-send it.
What stealth product will I be sent?
Seedsman has a wide variety of Stealth shipping products that your seeds can be shipped with. We offer this for European and International Countries. The product is chosen at the discretion of Seedsman depending on the size of the order and the country of delivery. You can opt for a Stealth Product, Remove or Keep Breeder's Packaging during the Checkout process.
Can I change or cancel my order?
This is an URGENT change. You must call Donna, Ellie or Ruth as soon as possible to change your delivery address. We are open Monday to Friday 9 am- 5pm GMT +44 1451 844855 (excluding public holidays).
If your order has been sent we are not able to make any changes and cannot take any responsibility for an incorrect address.
Can I change my free seeds?
We will do our best to swap free seeds where possible. We are able to swap free seeds from the same breeder. i.e Seedsman Free feminised seeds to Seedsman Auto free seeds.
Please note: We will only swap free seeds for one from our promotions page.
We will need your order number to make these changes, this request must be made before your order is packed and sent.
Do you ship to PO Boxes?
Yes, we ship to PO Boxes. If your order needs to be signed for the PO Box will need to be manned.
How do you send out my order?
All orders are sent discreetly. When an order arrives, we carefully decide whether it should be sent in a plain, protective envelope, a DVD case for added protection or something else even more secure for longer deliveries. Your name and address, only, are handwritten on the envelope. Seeds are normally sent in their breeders packaging but we occasionally remove them for safer sending.
Will I have to pay import tax?
No, you do not get charged import tax.
What will my order be declared as ?
There will be no mention of seeds or Seedsman on the outside of the package.
Telephone numbers will not appear on parcels, unless previously instructed by the customer, with the exception of China or Japan. We also ask that customers from China and Japan email us with their address in their local script so that this can be added to the front of the parcel, next to the address written in English.
Points Frequently Asked Questions
Earn points with every order.
Spend your points & discounts off your order.
Review products to earn bonus rewards.
What is the loyalty program?
The Seedsman Loyalty Programme, you will earn points from all your orders and from any orders placed by customers who you have referred to us. These points can be redeemed as a discount on your subsequent orders.
Please note that the Seedsman Loyalty Programme is only available to registered customers.
Where can I see my loyalty points and spend them?
You can manage your points when you are logged into your customer account.
You can see the summary of your points balance in the Account Dashboard.
Details of your points earnings and spendings are available in My Loyalty Points section.
You can spend your points using the slider shown below, this is found in the bottom of your Shopping Basket.
Where are my points?
All order based rewards are given on complete orders only, if you are waiting for some points that haven't shown up yet and your order is not complete then please allow time for this. If your order is complete and you think you have been incorrectly sent points please contact us via our support center.
Please note that redeeming points is only available when you are logged in.
How do I invite friends or family?
Inviting others to our website can bring you big savings on your cannabis seeds purchases, as you will receive 200 points for their first order and 10% of the points your referrals earn on all of their orders.
You can invite your friends in one of the following ways:
a) Use Your Referral URL
Your Referral URL is a special link to our website that you can send to your friends. Once your friends register at our website after accessing it from your link, they will be recorded as your referrals.
Your Referral URL is available in your Customer Account, in the My Referrals section.
b) Send invitations directly from your Customer Account
Provide e-mail addresses of your friends in the Send Invitations form in My Referrals section to send them invitations with your referral URL directly from our site.
You can even import contacts from your e-mail address book in a few clicks and attach a message.
Why can't I see the points slider on the cart page?
Please make sure you are logged into your customer account.
Do the points expire?
Your Loyalty Points balance expires after 180 days passed since your last points were earned or spent. You will receive two e-mail reminders, 20 and 5 days before your points expire. To prevent points from expiring just earn or spend some points using one of the ways described in a table above. Any points received from your referrals' orders also prevent your points from expiring.
Do I earn points on orders which I have redeemed points on?
Yes. You earn points also on the orders where you redeem your points for a discount, however you earn points only from the amount you actually paid,
Can I get loyalty points for missing free seeds?
If your FREE seeds are missed out of your order due to a Seedsman packing error or if they are damaged in transit, Seedsman reserves the right to replace them with an appropriate amount of loyalty points as a substitute for the error; but unfortunately we cannot resend free seeds.
Returns & Refunds Frequently Asked Questions
Can I return a product for a refund?
Yes, Seedsman guarantees to refund any item you are not totally happy with.
In accordance with our Returns & Refunds Policy, please notify us before you send goods back to us. Because returned goods are the responsibility of the customer until they reach us, they should be returned with a recorded delivery service - we will not be responsible for returns lost in the post.
Goods must be:
1. Returned within 7 days of receipt of your order.
2. Unused and in their original packaging.
3. Accompanied by your name and order number
How can I exchange a product for another?
If you would like to exchange any items, please contact us (within 7 days of receiving your order) with your order number and details of which item/s you would like to receive as a replacement.
Goods for exchange must be unused and in their original packaging.
We will charge our normal delivery rate to send you the exchanged goods.
What happens if my seeds are missing or damaged?
If your seeds are missing or damaged, we will reimburse your free seeds, offer between 100-250 loyalty points per missing seeds or we can send them in your next order. The value shown on free seeds are for marketing purposes only and represent the RRP of the retail version of this product, not the free seeds in your order.
Please note that unregistered customers will need to create an account with us in order to receive loyalty points.
We will need to see proof of the missing seeds - please send picture through our support desk.