Shipping Information

Shipping Frequently Asked Questions

  • We Ship Worldwide

    We ship to every country in the world.

  • Stealth Shipping

    Every package is packed discretely by our expert team.

  • Fully Tracked

    We offer a range of fully tracked services.

What will my order look like? Will it be discreet?

All orders are sent discreetly and checked by Ellie or Ruth. No paperwork will be sent with packages outside of the UK.

How much is shipping?

All delivery costs are worked out during the order process. The cost of delivery is dependent on the weight of your order and the country that your order is being shipped to.

We frequently offer free shipping to certain countries so make sure to check out our Promotions Page.

Can I choose my stealth product?

No. You can opt for a Stealth Product, Remove or Keep Breeder's Packaging during the Checkout process. We offer this for European and International Countries.

How will I know which seeds are which?

We may feel the need to remove your seeds from their breeders packaging for a number of reasons. If we do this, we will put each seed into its own bag and clearly mark it with the strain name.

I paid for KEEP PACKING and some seeds have been removed?

Due to your location, we had to repackage the seeds to ensure their protection and safe arrival.

Do you ship to my country?

Yes, we ship to every country in the world but we strongly recommend you check your country and state laws to check that you can legally purchase the products we sell. All products sold on the website are legal for sale in the UK and Europe.

We cannot be held responsible for persons who choose to act in conflict with their national laws and we do not encourage anyone to do so.

What happens if I remove the stealth product when I place my order and then the order goes missing in transit?

When a stealth product is removed from the order you waive all rights to have seeds reshipped, if for any reason they go missing in transit.

Are postage costs included in the price of products?

No, you will be charged for postage separately and according to what you are ordering and where you are having your order sent to. Please see the Shipping Page for more information.

How long will it take to arrive?

In most cases, your order will be sent within 24 hours of confirmation. If there are issues with your order, we will contact you immediately. During busy periods, please check our Support Center to find out if there are any delays before contacting us.

Generally UK orders are received within 1-3 working days.  Orders to Europe are received within 3-14 workings days and orders to the rest of the world within 7-25 workings days.  We would appreciate your patience when waiting for orders so please only get in touch if your order is getting towards the end of these times or if it has passed. We will then do our best to help.

What will my package look like?

All orders are sent discreetly.

When you order from us, our packaging team will carefully decide whether it should be sent in a plain, protective envelope, a DVD case for added protection or something else for longer deliveries.

Can I track my order?

Yes, if your order was shipped with a tracked service, you will receive your tracking reference number with your despatch confirmation e-mail. This is also available when you log into your account center.

You can track your parcels on the Royal Mail website, trackingmore.com, or your national postal service’s website.

Can't find your tracking number? When you place an order, you will receive a confirmation e-mail containing your order number and confirmation of your ordered items. If you have any queries about your order, please quote your order number when contacting us. We will send you another e-mail containing your tracking reference, once your order has been dispatched.

What happens if I give an incorrect address?

If you give us an incorrect address you will need to contact us immediately so we can cancel your order. If your order has already been sent we cannot be held responsible for its whereabouts. If it is returned to our Office, we will contact you to re-send it.

What stealth product will I be sent?

Seedsman has a wide variety of Stealth shipping products that your seeds can be shipped with. We offer this for European and International Countries. The product is chosen at the discretion of Seedsman depending on the size of the order and the country of delivery. You can opt for a Stealth Product, Remove or Keep Breeder's Packaging during the Checkout process.

Can I change or cancel my order?

This is an URGENT change. You must call Donna, Ellie or Ruth as soon as possible to change your delivery address. We are open Monday to Friday 9 am- 5pm GMT +44 1451 844855 (excluding public holidays).

If your order has been sent we are not able to make any changes and cannot take any responsibility for an incorrect address.

Can I change my free seeds?

We will do our best to swap free seeds where possible. We are able to swap free seeds from the same breeder. i.e Seedsman Free feminised seeds to Seedsman Auto free seeds.

We will need your order number to make these changes, this request must be made before your order is packed and sent.

Do you ship to PO Boxes?

Yes, we ship to PO Boxes. If your order needs to be signed for the PO Box will need to be manned.

How do you send out my order?

All orders are sent discreetly. When an order arrives, we carefully decide whether it should be sent in a plain, protective envelope, a DVD case for added protection or something else even more secure for longer deliveries. Your name and address, only, are handwritten on the envelope. Seeds are normally sent in their breeders packaging but we occasionally remove them for safer sending.

Will I have to pay import tax?

No, you do not get charged import tax.

What will my order be declared as ?

There will be no mention of seeds or Seedsman on the outside of the package.

Telephone numbers will not appear on parcels, unless previously instructed by the customer, with the exception of China or Japan. We also ask that customers from China and Japan email us with their address in their local script so that this can be added to the front of the parcel, next to the address written in English.

From Where

All orders are sent out from our office in the UK via standard Royal Mail services (www.royalmail.com), unless especially arranged.

To Where

We send cannabis seeds WORLDWIDE

We strongly advise you (the customer) as a matter of urgency to make inquiries about the regulations regarding cannabis seeds to which you are subject in your country as we will not be held responsible for any legal problems if we send seeds to you.

We strongly recommend choosing the Stealth Shipping option in checkout when ordering from the Southern Hemisphere, Americas and other rest of the world destinations.

Delivery Times

Delivery times vary largely around the world according to your national postal service, our postal service and the relationship between them.

All orders are shipped during working days Monday to Friday 9am - 5pm GMT

Destination Delivery Time (excl. weekends and public holidays) Warnings
United Kingdom 1-3 working days None
Europe 3 - 14 working days Delivery times to Bulgaria, Russia and the Ukraine are nearer the maximum delivery times.
Worldwide 5 - 25 working days None

 

Please do not contact us asking where your parcel is before the estimated delivery time has passed as it delays other orders we have to send out. We will not consider resending a missing parcel until this maximum time has been reached. If it has passed these times we will help you immediately. You can track your parcels on the Royal Mail website , trackingmore.com, or your national postal service’s website.

 

European and Worldwide deliveries

  International Tracked & Signed International Signed
(Formely ISF)
International Standard
(Formely Airmail)
About A combination service offering full end-to-end tracking and signature on delivery. Not available for PO BOX addresses. A tracked service where your item will be tracked until it leaves the UKand requires a signature on delivery. Not available for PO BOX addresses. This is NOT a tracked service and you will not receive a tracking number. If you choose this service please be aware that it is sent this way at your own risk. Any exceptions of re-sending these items will be considered on individual basis.
Labels
Tracking Yes Yes (within UK) Not Tracked
Signature on delivery Yes Yes No
Delivery aims to Western Europe
(excl. weekends and public holidays)
3-14 working days 3-14 working days 3-14 working days
Delivery aims to Rest of World and Eastern Europe
(excl. weekends and public holidays)
5-25 working days 5-25 working days 5-25 working days
Destinations 43 Countries 190 Countries Available for USA, Brazil, Canada, Australia, Israel and Reunion.
Destination Restrictions Accurate quotes and service availability will be shown in your shopping basket and delivery page.
Shipping Pricing From $15/£9 From $15/£9 From $6.70/£4
Accurate quotes are available in your shopping basket.

 

United Kingdom deliveries

  First Class Packet (Recorded delivery) Special Delivery Guaranteed Next Day Standard First Class
About This is set as default for UK orders and is traceable and sent first class. The time of delivery is not guaranteed but normally takes 1-2 days from despatch. You will need to sign for your order on delivery. You will need to opt into this guaranteed next day option when ordered before 2.00 pm. You will be required to sign for this parcel when it arrives. This option usually takes 1-2 days to arrive. Because this service is not trackable and there is a risk that your order may be lost in the post, we do not recommend this option. However, we will despatch orders by Standard First Class on the understanding that we will not resend your order if it goes missing in the post.
Labels  
Tracking Yes Yes Not Tracked
Signature on delivery Yes Yes No
Delivery Aims
(excl. weekends and public holidays)
1-2 working days 1 working day 1-2 working days
Shipping Pricing From €3.50 From €7.80 From €4.40
Accurate quotes are available in your shopping basket.

 

Stealth Shipping

We are constantly looking for new and improved ways of sending seeds the most discrete way.

Please purchase a Stealth Shipping product if you want your order to be covered by our unique insurance. It ensures the re-send of your seed order free of charge if your order goes missing*.

You can opt to REMOVE or KEEP Breeder's Packaging during the Checkout process.

Packaging

All envelopes have your address details, a stamp (or postage paid label) a tracking label for traceable services and for orders outside the UK and EU a declaration. We do not write what the contents of the package are or put our company name on the envelope.

 

What will you send my order in?

We has a wide variety of Stealth shipping products that your seeds will be shipped with. The product is chosen at discretion of Seedsman depending on the size of the order and the delivery county. We always package seeds in a way that ensures both protection and discretion.

If you wish to KEEP the original breeders packaging, you can choose this option in the checkout process**.

This option incurs a higher charge due to the fact the package must be sent with a larger product.

How will I know the difference between the seeds?

All seeds will be packed individually and marked with their initials. i.e White Widow = WW.

How do you pack and send re-sent orders?

All orders that are re-sent are removed from Breeders packing and sent by International Standard (Air Mail), this does not carry a tracking number.

Please make sure your delivery address is correct and completed in full before submitting your order. IF your order is returned to our office we will be happy to re-send it but we will ask you to cover the cost of re-shipment. If your order is NOT returned to our office we take no responsibility and we will not be able to re-send it.

An address error is not covered by our Stealth Shipping promise.

*If you receive evidence that a parcel has been lost in transit, damaged, tampered with or you have received incorrect products, you must keep your parcel and send us a photo to help us to proceed accordingly. Orders can take up to 25 working days to arrive.

** Some seeds are packed in metal, when this is the case the metal will be removed

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